Physical therapy and the ICU
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The Office of Inspector General (OIG) of the Department of Health and Human Services conducted an audit to determine whether the Centers for Medicare & Medicaid Services (CMS) ensured that Medicare Administrative Contractors (MACs) and Qualified Independent Contractors (QICs) reviewed appealed extrapolated overpayments consistently and correctly. The audit concluded that the reviewing agencies were not consistent in their methods. Find the OIG’s five recommendations to CMS here.

                                                  

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Why Increased ICU Stays May Mean Physical Therapy
Even before COVID-19 filled hospital intensive care units, more than 4 million adults were released from the ICU each year. Intensive care survivors may have problems with walking or driving, cognitive issues with memory and executive function or experience symptoms of depression, and post-traumatic stress disorder. For ICU survivors, physical therapy can be the key to getting back on their feet. Read more.
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How Employees Can Capture Customers & Boost Sales
Are your employees engaging customers in conversation when they walk in the door? The best way to ensure a customer’s needs are met is by going beyond letting them get just the item they came for. Asking questions about what brought them in can create loyal, returning customers. Here’s how to train your employees to talk.
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