Plus: Outsource your customer service
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Sometimes, a snow day ends up being a week-long emergency. That's what happened in Texas this month, when predicted snow turned into record cold, extensive power outages and water failures. Read more here to find out how some agencies on the ground coped. 

The Centers for Medicare & Medicaid issued a set of waivers and reminders of requirements following the Texas storms, including guidelines for replacing lost home medical equipment. See the guidance here.
How does your own emergency plan look? Could it use some brushing up before the next disaster? Check out our steps for being prepared for anything. 
A Simplified Process that Saves You Time
Learn more.
The Compliance Team
Industry News
You might think you're too busy running your agency to execute a strong marketing strategy, but without one you risk losing traction in your local market. This e-book sponsored by BrightStar Care shares seven fundamental marketing tactics you should deploy to maintain a competitive advantage—and where to find help. Get the e-book.
Using Contact Centers to Your Advantage
Outsourcing some of your customer service can help increase productivity—and your bottom line. Read more.
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