Knowing how to talk to patients and customers about finances can make the difference between them getting care or walking out the door. Here are four steps for managing the payment discussion with emotional intelligence—and how to get your team on board—from Patty Casebolt, the chief quality officer at Medical Eye Center in Medford, Oregon. Sponsored by CareCredit. 

Statistics show that 1 in 10 adults over age 60 suffers from elder abuse. In large part, this abuse is by home health care providers or another person the senior trusts. The most significant risk factor for abuse is the provider’s exclusive one-on-one exposure to the client, ranging from two to 24 hours a day. Because the senior may be isolated, others may not be there to recognize abuse or prevent it from happening or continuing. Sponsored by Philadelphia Insurance.